bolt AI and tech · 2 min
Starbucks to test AI drive‑thru menus in 2027
flash_on In 20 seconds
Starbucks may detect participating customers as they arrive at the drive‑thru.
Digital menus could present items tailored to the recognized customer.
Starbucks will start testing background AI models at drive‑thrus in 2027.
AI is planned for app search, and Starbucks already uses ChatGPT ordering and Green Dot Assist.
Based on a report by The Verge, CEO Brian Niccol said Starbucks will explore experiences that recognize participating customers and present personalized digital menus.
Starting in 2027 the company will test background AI models at drive‑thrus to help baristas input orders. Starbucks also plans AI in app search and already supports ChatGPT ordering and employee Green Dot Assist.
format_quotewe’ll test, learn, and scale what works.
The Verge
help What is not known yet
- Exactly how customers would be identified (facial, license, app) is not specified.
- No details on privacy protections or data handling were provided.
- No timeline for broad rollout beyond initial 2027 tests.
forum Frequently asked questions
When will Starbucks start testing drive‑thru AI?expand_more
The company said it will begin testing background AI models at the drive‑thru starting in 2027.
Will the digital menu be personalized per customer?expand_more
Starbucks says it will explore presenting personalized digital menus when it recognizes participating customers.
Can customers already order through AI now?expand_more
Yes. Starbucks has started allowing customers to place orders through ChatGPT.
Will payments change with the AI menus?expand_more
CEO Brian Niccol said the company will explore making payment more effortless.
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link Sources (1)
- The Verge — The Verge
How we work: only facts that appear in the cited sources; quotes checked word for word; no opinion and no predictions. Written with the help of artificial intelligence and reviewed by automatic rules.